A operations manager is an individual who carries out administrative and accounting duties in a financial institution by organizing and coordinating services. His/her job description involves managing his/her operations team to deliver effective financial services to clients. He/she is responsible for ensuring outstanding customer relations and high sales, as well as imbibing the service culture in all staff members through personal coaching and granting of bonuses and other incentives to motivate staff. In order to achieve best results in due time, operations managers need to delegate duties to various team members, giving them specific tasks to accomplish for the overall success of banking operations.